Jiliaaa is committed to fair gaming. This Fair Gaming Policy (the Policy) governs all activity on the Jiliaaa platform. It sets out our commitments to fairness, transparency, and responsible gaming, and describes the mechanisms by which outcomes are produced, recorded, and verified. The Platform operates under Government of Curaçao license No. OGL/2024/761/0221 and is subject to applicable law and regulatory supervision.
Jiliaaa operates in full compliance with the laws and regulatory requirements of Curaçao. The license and registration details provide the basis for player protection, financial integrity, and dispute resolution. Players are required to meet age and identity verification standards as a condition of access to the Platform.
All game outcomes are generated by an independently tested Random Number Generator. The RNG and its operation are subject to independent auditing; audit results are retained and may be made available to players in accordance with applicable policy. There is no external interference by platform staff in game results, and game rules govern all outcomes.
Each game publishes its rules and paytables within the in-game interface. Payout structures reflect the probabilities of outcomes as defined by the game design. We provide access to disclosed payout information where available, and promotions are applied in accordance with clearly stated terms and conditions. Players may request additional disclosure for a given game where permitted by law and policy.
All players must complete identity verification procedures before full access to wagering features. Verification may include submission of government-issued identification and address verification. The Platform may suspend or restrict accounts that fail verification, show signs of fraudulent activity, or pose risk to the integrity of play. We implement reasonable measures to protect account access, including device and login security and where available, multifactor authentication.
Jiliaaa promotes responsible gaming and provides tools to help manage risk, including session limits, bet or loss limits, cool-off periods, and self-exclusion where permitted. We monitor play for signs of problematic behavior and may intervene in accordance with internal policies and regulatory requirements. Access to the Platform is restricted to individuals who are 18 years of age or older, and who meet other eligibility criteria described in the Terms and Conditions.
We collect and process personal data in accordance with our Privacy Policy. We use cookies to enhance service delivery and to secure user authentication. You may manage cookie preferences in your account settings. Personal data is stored securely, access is limited to authorized personnel, and data sharing with service providers is governed by written data processing agreements and applicable law. You have rights to access, rectify, and request deletion of personal data where permitted by law.
All financial transactions are processed through approved payment methods in compliance with anti-money laundering and counter-terrorism financing requirements. We verify the identity of players for certain transactions and may request additional information to complete processing. We may suspend or restrict a payment if it is suspected of fraud or non-compliance with these terms. Fees, limits, and processing times are disclosed in the cashier area and may be updated from time to time with notice.
We maintain a formal internal dispute resolution process. If you have a concern about a game, a payout, or an account status, contact our Support team in writing through the account portal. If the matter is not resolved to your satisfaction through internal processes, you may escalate the matter to the Curaçao regulatory authority in accordance with applicable law. We strive to resolve all issues promptly and fairly.
We may update this Policy from time to time. When changes are made, we will provide notice within the Platform in a manner consistent with regulatory requirements. Continued use of the Platform after such notice constitutes acceptance of the updated Policy.
